Tracking order

Thank you for choosing KairoGear. We are committed to providing a transparent and convenient shopping experience. Once your order is processed and shipped, you can easily track its journey to your doorstep.

How to Track Your Order

You do not need an account to track your order. Simply follow these steps:

  1. Locate Your Tracking Information: After your order ships, you will receive a shipping confirmation email at the address used during checkout. This email will contain your unique tracking number and a link to the carrier's website.
  2. Use the Tracking Number: Your tracking number is the key to monitoring your package. You can enter this number directly on the shipping carrier's website (e.g., DHL, FedEx, UPS, or your local postal service).
  3. Track on Our Recommended Platform: For a unified tracking experience that often works with multiple carriers, we recommend using the following reliable third-party service.

Recommended Tracking Service

For comprehensive tracking updates, you can use 17Track. This platform supports over 1,000 carriers worldwide and provides detailed, real-time information in multiple languages.

  • Website: https://www.17track.net/en
  • How to Use:
    • Visit the 17Track website using the link above.
    • Paste or type your tracking number into the main search box.
    • Click the "Track" button.
    • The site will display the current status of your shipment, including its location and estimated delivery date.

Note: Tracking information may take 24-48 hours to update in the system after the shipping label is created.

What Your Order Status Means

Processing
Your order is being prepared for shipment. We are checking stock and packaging your items.
Shipped
Your order has left our warehouse. A tracking number will be provided.
In Transit
Your package is on its way to the destination. Use the tracking number for detailed location updates.
Out for Delivery
Your package is on the delivery vehicle and will be delivered soon.
Delivered
Your package has been delivered to the provided address.

Need Further Assistance?

If you encounter any issues with your tracking information, such as no updates for an extended period or a status that seems incorrect, please do not hesitate to contact our customer support team. We are here to help.

Email us at: [email protected]. Please include your order number and tracking number for faster assistance.