REDEFINE
YOUR TECH
REALITY

At KairoGear, we are committed to your complete satisfaction with every purchase. This policy outlines the process and conditions for returns and refunds for items purchased on our website, including Audio Players, Keyboards & Accessories, Watches, and Recording Devices.

Eligibility for Returns & Refunds

To be eligible for a return and refund, your item must meet the following criteria:

• The item must be in its original, unused, and unaltered condition, with all original packaging, tags, manuals, and accessories included.
• The return must be initiated within 30 days from the date you received the item.
• The item must not be damaged due to customer misuse, accident, or improper handling.

Thank you for choosing KairoGear. We are committed to providing a transparent and convenient shopping experience. Once your order is processed and shipped, you can easily track its journey to your doorstep.

You do not need an account to track your order. Simply follow these steps:

1. Locate Your Tracking Information: After your order ships, you will receive a shipping confirmation email at the address used during checkout. This email will contain your unique tracking number and a link to the carrier's website.
2. Use the Tracking Number: Your tracking number is the key to monitoring your package. You can enter this number directly on the shipping carrier's website (e.g., DHL, FedEx, UPS, or your local postal service).
3. Track on Our Recommended Platform: For a unified tracking experience that often works with multiple carriers, we recommend using the provided reliable third-party service link in your email.

Introduction

Welcome to KairoGear. We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kairogear.com and purchase our products. Please read this policy carefully.

Information We Collect

We collect information that you provide directly to us and through automated technologies.

Personal Information You Provide:

• Name, email address, shipping address, and phone number when you make a purchase.
• Payment information (processed securely by our payment providers).
• Communications you send to us via support channels.

At KairoGear, we are committed to getting your order of audio players, keyboards, watches, and recording devices to you securely and efficiently.

Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Method & Areas

We partner with major global carriers to ensure reliable delivery. Available shipping methods and estimated delivery times will be displayed at checkout based on your location.

Orders & Shipping

Welcome to KairoGear. By accessing and using our website located at www.kairogear.com (the "Site") and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

These terms constitute a legally binding agreement between you ("User," "Customer," or "you") and KairoGear ("we," "us," or "our").

User Agreement

By using the KairoGear Site, you represent that you are of legal age in your jurisdiction to form a binding contract. You agree to use the Site only for lawful purposes and in accordance with these Terms.